Appointments & Prescriptions

Making an Appointment

You can book an appointment in a number of ways:

By Telephone

In person at reception

Please note that you can also make non-urgent queries through the Contact us page, which we will to respond within 2 working days.

Patients may book to see any doctor at the practice; however, if possible, we encourage patients to try to see the same doctor for continuity of care. When making your appointment, please specify your preferred doctor and we will try to accommodate your request.

Opening Hours

Our opening hours are Monday – Friday 8am – 8pm and Saturday 9am – 1pm.

Our telephone lines are open from Monday to Friday during 8am to 6.30pm and closed all day Saturdays.

We are closed on Sunday and Bank Holidays.

Out of Hours

When the surgery is closed you can call NHS 111 if you need medical advice. If you cannot get through then dial 020 34021125.

If you have a serious medical emergency, call 999.

Online Appointment Bookings

From 1st April 2015 patients can view a Summary of their Medical Record, Medications and Allergies.

The practice is really pleased to be able to offer this service to their patients as it provides easier access to appointment bookings. Patients are able to book routine appointments from 2 days to 2 weeks in advance.

If you are a patient at this practice and would like to access online appointment bookings you will need to attend the practice to speak with a receptionist who will be able to provide you with access to the online booking system. You will also be provided with a user name and password which will be unique to you. Due to confidentiality patients will be required to come into the practice to request access to online appointments.

Parents or guardians of children under the age of 16 will be able to be provided with access to online appointment bookings for their child/children. Patients who are unable to attend the practice are able to provide written consent for a family member or friend to collect details on their behalf.

Cancelling Appointments

If you no longer need your appointment please cancel it so it can be made available to other patients in need.

Telephone Appointments

For telephone appointments please note if this is AM appointment Doctor will call between 8am and 2pm and if this is PM appointment Doctor will call between 3pm and 8pm.

Routine Appointments

These are available by pre-booked appointments only and can be booked up to 2 weeks in advance.

Same day appointments

Same day appointments are available Mon – Fri after 8am on a first come first serve basis. To book a same day appointment you must contact reception on the day.

Evening Appointments

The practice operates late extended hours for evening appointments for those patients who find it difficult to attend appointments during the day.

After School Appointments

These appointments are available on Monday, Wednesday, Thursday and Friday afternoons and have been designed to accommodate children attending school. Please note these appointments are not exclusively for school children and are available to all patients of the practice.

Saturday Appointments

These are available by pre-booked appointments only between 9am – 1pm and can be booked up to 2 weeks in advance. Please contact reception if you would like to book an appointment or would like further information.

Home Visits

To request a home visit please telephone the surgery between 8:00 and 10:30 am. Visits are made where necessary by the doctors after the morning surgery finishes at 12:30pm

Sick Notes

A doctor’s sick note is only required if you have been ill and unable to work for more than seven calendar days. For shorter periods, your employer may issue you with an SC2 self-certification form or you may obtain this form from the surgery. The doctor must see you in order to issue a sick note.

Make an appointment online

Appointments: Services

Getting the Most out of your Appointment

In Great Britain, patients on average have just seven minutes with their GP. The BMA’s Doctor Patient Partnership offers the following advice
to help you use this time effectively:

Be Prepared:

Make a list of any questions / problems you wish to discuss before hand.

Take a pen & paper as you may want to note down important points.

Wear loose clothing if it’s likely you will need to be examined.

Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.

You can bring someone with you for support.

During The Appointment:

Don’t be afraid to ask questions.

If you don’t understand, ask your doctor to repeat it or write it down.

If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.

Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.

One problem at a time:

If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.

Be on Time:

Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.

Separate Appointments:

Make a separate appointment for each member of the family.

Under 13 Year Olds:

Under 13 year olds should be accompanied during their appointment. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his/her confidentiality will be respected.

Appointments: Welcome