Appointments & Prescriptions

Phone lines are open from Monday to Friday during 8am to 6.30pm and closed all day Saturday.

Our opening hours are Monday – Friday 8am – 8pm and Saturday 9am – 1pm.

We are closed on Sunday and Bank Holidays.

Please note our TELEPHONE LINES are OPEN Mon – Fri from 8am to 6.30pm and CLOSED all day Saturday.

You can book an appointment with either the Dr or Nurse by telephone on 020 8682 0521 or in person.

Please note that doctors can only address 1 medical issue at any one consultation. Doctors are only given 10 minutes per patient.

If you are late by 15 minutes for your appointment you will not be seen and you will have to re-book an appointment.

Online Appointment Bookings

Great News! We are pleased to announce that patients registered at the practice are now able to book routine appointments to see a GP at the practice online from 1st September 2013.

From 1st April 2015 patients can view a Summary of their Medical Record, Medications and Allergies. Patients will need to come in to the practice and see reception.

This means that, as well as being able to book an appointment by telephone and in the practice patients also have the option to make a routine appointment online.

The practice are really pleased to be able to offer this service to their patients as it provides easier access to appointment bookings. Patients are able to book routine appointments from 2 days to 2 weeks in advance.

If you are a patient at this practice and would like to access online appointment bookings you will need to attend the practice to speak with a receptionist who will be able to provide you with access to the online booking system. You will also be provided with a user name and password which will be unique to you. Due to confidentiality patients will be required to come into the practice to request access to online appointments. Parents or guardians of children under the age of 16 will be able to be provided with access to online appointment bookings for their child/children. Patients who are unable to attend the practice are able to provide written consent for a family member or friend to collect details on their behalf.

Cancelling Appointments

If you are unable to attend your appointment, we would ask that you contact Reception to cancel it. Please give at least 24 hours notice.

Routine Appointments

These are available by pre-booked appointments only and can be booked up to 2 weeks in advance.

Same day appointments

Same day appointments are available Mon – Fri after 8am on a first come first serve basis. To book a same day appointment you must contact reception on the day.

Early Morning Appointments

Early morning appointments are available by pre booked appointments only.

Evening Appointments

The practice operates late extended hours for evening appointments for those patients who find it difficult to attend appointments during the day.

After School Appointments

These appointments are available on Monday, Wednesday, Thursday and Friday afternoons and have been designed to accommodate children attending school. Please note these appointments are not exclusively for school children and are available to all patients of the practice.

Saturday Appointments

These are available by pre booked appointments only between 9am – 1pm and can be booked up to 2 weeks in advance. Please contact reception if you would like to book an appointment or would like further information.

Telephone Consultations

Telephone consultations are available Mon – Fri between 8am – 12pm. These are available on a first come first serve basis. If you would like a telephone consultation please call Reception before 10am.

Home Visits

To request a home visit please telephone the surgery between 8:00 and 10:30 am. Visits are made where necessary by the doctors after the morning surgery finishes at 12:30pm

Out of Hours

When the surgery is closed you can call NHS 111 if you need medical help fast but it’s not a 999 emergency. If you cannot get through then dial 020 34021125.

If you have a serious medical emergency, call 999.

Sick Notes

A doctor’s sick note is only required if you have been ill and unable to work for more than seven calendar days. For shorter periods, your employer may issue you with an SC2 self-certification form or you may obtain this form from the surgery. The doctor must see you in order to issue a sick note.